What does it mean to have a hands-on approach in business?
Having a hands-on approach in business operations, management, and leadership can make a major impact on how a business is run. The difference between an organization that has a CEO who is actively involved with the organization, and a CEO who is not actively involved can equate to the longevity of success for the organization. What does having a hands-on approach mean exactly, and how can one seek to be hands-on?
We at Hatch Crown define a hands-on approach to business as “being actively involved in all areas of business operations including day-to-day business conduct based in all levels of hierarchy found in an organization and working to better the efficiencies within them”. (Hatch Crown, January 2023). This equates to a CEO, business executive, or manager being engaged in the operations of a business in all areas, not just at the macro-levels of an organization. Being active in all areas including the micro-levels of an organization, have great benefits that extend further than just improving bottom line metrics. These benefits include first and foremost, enhanced clarity in the operational aspects of a business that can improve decision making. By having a greater understanding of all areas of a business, one can make better decisions for the greater good of an organization that has a more positive impact. Increased feelings of employee appreciation, and satisfaction within the workplace are another benefit of having a hands-on approach. When employees are able to note that higher level executives of an organization are working to take them into account, and consideration when making organizational decisions, these employees are found to feel greater levels of appreciation, and respect for not only the executives who are taking them into account, but for the organization as a whole. Satisfied employees are more likely to work harder, be actively involved, adapt to change, and produce better results.
Benefits of being hands-on with an organization have an outreach to consumers as well. When consumers see that higher level executives are active in the day-to-day operations of an organization, they gain greater respect for the organization through the understanding that the executives care about all levels of the organization including the areas that they directly interact with. This leaves consumers with the feeling that an organization, including its high-level executives, care about their experience and see it as a priority. The results of this are greater consumer views of an organization, and the people who work within it. These consumers having a positive view of an organization, are more likely to be return customers, and express their satisfaction with an organization both in person and online.
The best way to seek to have a hands-on approach in business, is to do exactly what is stated within the approach, be hands-on. This involves not only overviewing different areas of an organization, but interacting with these varies areas through talking to employees, becoming invested in projects, and seeing how one can work with different levels of hierarchy in an organization to make them better. The key takeaway from having a hands-on approach is being actively engaged in an organization. This entails taking the time to meet with employee in all areas of an organization to gain insight, and perspective of the challenges they are facing, and the goals they are working to achieve. Encompassing a hands-on approach takes time, and dedication. If an executive has not been hands-on previously or the organization an individual is with has not previously held ideals of a hands-on approach as crucial to the operations of the business, it will take time to build the trust, and understanding needed from others to become on board with an executive being hands-on in day-to-day operations. Through continual communication, and effort made to build up the relationship between an executive, and others in an organization, the change to a more hands-on approach by a specific or group of executives to others in the organization will become more accepted. With this, by maintaining this communication, building trust, and working to be hands-on with all areas of an organization, higher level executives will gain the benefits allotted from their efforts. This will not only benefit the organization in the short-term but will have long-term benefits to the operations of the organization, and the success of the business overall.
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Author: Hatch Crown
Publisher: Hatch Crown LLC